IT End User Support Engineer
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Reference: 648714 | Status: Accepting applications

Category: Support departments

Location: Liverpool Science Park

Type: Permanent

Published date: Monday 15 November 2021

Closing date: Monday 06 December 2021

IT End User Support Engineer

The Vacancy

It’s not every day that you can say that the work you do helps to impact society, the Right Way, but that is just one of the unique benefits of securing a role within the MTC, where we are proud to be a Times 100 Best Company.

We have an exciting opportunity for an experienced IT End User Support Engineer to join the team. Reporting to the IT Support Team Leader, you will work with other members of the team to support the business and to provide additional capability across the technologies in use.

The role is being created as a result of the rapid expansion of MTC across differing geographical locations . The purpose of this role will be to deliver front line technical support and offer excellent customer service to end users. You will be able and willing to troubleshoot hardware and software end user issues, in a logical method.

Your day to day duties will include:

  • Being a focus point for MTC IT in the Liverpool and North West region
  • Liaising with all relevant colleagues within the North West region, for day to day support and IT project specific work packages
  • Assisting with the onboarding of new colleagues
  • Producing monthly SLA / KPI / CSI reports to the IT Senior management team (specifically for Liverpool)
  • Taking an active role in team meetings and encourage two way communication
  • Documenting process and procedures to increase team knowledge
  • Working on streamlining basic task while engaging with complex and diverse challenges
  • Problem solving difficult issues and conflict of differing teams
  • Bringing your own new ideas and best practises to the team sometimes thinking outside of the box, working with colleagues and peers to get the best outcome for the customers both internal and external

The ideal candidate will have extensive experience in a support/operations team and as such will have a good understanding of the focus of the IT strategy and this role in the team along with the challenges on site. You will have the ability to work and prioritise the tickets that are created across MTC business. A good team player, you will be able to develop good relationships with colleagues to deliver a positive support experience for end users.

Due to the nature of the role, it is essential that you have a full clean driving licence and the ability to travel to other MTC sites occasionally on short notice

Our benefits package includes a competitive base salary as well as 25 days annual leave + public holidays. In addition, there is an Employee Assistance Programme, ability to buy and sell holidays, cycle to work scheme, employee discounts and a fantastic pension scheme. If your role is in an area that is taking part in the fully flexible working week trial, your working week will be from Monday to Thursday and your annual leave entitlement will be adjusted to 20 days per annum.

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